• Establish BASIS rapid response mechanism. Through VIP customer service hotline and email, BASIS expert consultants provide rapid maintenance services including 7x24-hour technical support hotline, two-hour remote VPN connections and four-hour arrival at the scene.
• Strengthen SAP security system. WISE focuses on SAP system backup and restore, helps clients develop four-tier backup architecture (hardware layer, the operating system layer, database layer, and the SAP application layer), maximizes the disaster resistance, and also improves the operability and timeliness of disaster recovery.
• Strengthen daily SAP system management, and analyze and forecast performance trends. Daily BASIS maintenance has largest workload and is most time-consuming and most boring in the maintenance of the entire system. But daily normative operation and system monitoring will have a direct impact on the efficiency and stability of the SAP system operation. Furthermore, only daily correct and timely handling of small problems can prevent major issues. In addition, system performance trend analysis requires long-term testing, so strengthening routine maintenance is the key.
• Improve management and monitoring system, standardize operation procedure. SAP system management and maintenance requires well-defined operating norms and management system and strict inspection execution, such as Basis daily checklist (see examples in Appendix), Client distribution and development role definition, Change request transfer approval and testing process, as well as room management system (prevention of fire, flood, lightning, etc.).
• Since its establishment, Wise has been the top SAP system operation maintenance and development service providers. Wise "end to end" operation maintenance and development services can meet your ever-changing business needs at higher level and with higher quality. We can help you to design, implement and deploy a set of mature solutions, from the creation of a global supply chain system to a simple report, which helps you operate your business smoothly to achieve stable and controllable operation.
• Wise operation maintenance and development services include：
| Project Management | Program Development | Subsequent Support | Development Tool |
|---|---|---|---|
|
Requirements collection and analysis |
Application subsystem development |
Performance optimizing | ABAP |
| Standardized creation and development | System integration | Document and training | Java |
|
Formulation and implementation of standards |
Report development |
Program analysis and error correction |
WebDynpro |
| Function enhancement | Program test | BW/BO |
WISE provides customers with the maintenance services for various application modules of the SAP system:
• FI/CO/PP/SD/MM
• WM/QM/PM/PS
• HR/E -learning
• CRM/SRM
• As ERP strategy is promoted and popularized in the various industries, enterprises are more and more dependent on information systems. Database as the core of information systems plays an important role, especially in the industries that have higher requirements for data reliability such as banking, securities, telecommunications, etc. In case of unplanned downtime or data loss, the loss is very heavy, or even destructive.
• Therefore, database administrators should develop a detailed database backup and disaster recovery strategy for specific business requirements, and by simulating the failure rigorously test every possible scenario, which is the only way to ensure high availability of data. The backup of the database is a long process, while recovery happens only after the accident and can be seen as the inverse process of backup. The degree of recovery is largely dependent on the backup. In addition, the correctness of steps taken by the database administrator at the recovery has a direct impact on the final recovery results.
• Aimed specifically at the particularity of the SAP system, WISE provides customers with a set of comprehensive, safe, and fast backup and disaster rescue solutions, and promises 7x24-hour disaster relief services to minimize risk for our customers.
• Database system (Oracle/DB2/SQL Server/Sybase/HANA) disaster recovery
• SAP system disaster recovery
WISE provides customers with maintenance services for various server and storage systems:
• Hardware warranty service
• Relocation services
• Hardware installation services
• Hardware upgrade services
• Hardware trouble shooting services
• Current hardware status assessment services
• Hardware leasing services